Первые 30 дней с чат-ботом: что нужно сделать для успешного старта

Why the First 30 Days Matter

Your chatbot's long-term success largely depends on the steps taken in the first 30 days. Get the right configuration in place and you'll have a system that runs smoothly for months.

Week 1: Setup and Basic Configuration

• Define your sector and services, build the knowledge base
• Set a welcome message and persona (bot name, tone)
• Configure your business hours and holidays
• Set up live agent handoff conditions
• Complete WhatsApp/Instagram/Widget channel connections

Week 2: Testing and Fine-Tuning

• Conduct at least 50 test conversations (using real customer scenarios)
• Identify questions that trigger fallbacks
• Enrich the knowledge base with missing answers
• Have internal team members test and provide feedback

Week 3: Go Live and Monitor

• Open the bot to customers (start with a lower-traffic channel first)
• Review daily conversation logs
• Track response time and fallback rate
• Review the first 100 real conversations

Week 4: Optimize and Scale

• Learn from weeks 1-3 data; add frequently asked questions to the knowledge base
• Establish performance benchmarks (weekly CSAT, resolution rate)
• Activate appointment, catalog, or campaign modules
• Expand to all channels (WhatsApp + Instagram + Web Widget)

Day 30 Checklist

• ✓ Is the fallback rate below 25%?
• ✓ Is CSAT 3.5+?
• ✓ Is daily average conversation count growing?
• ✓ Is the live agent handoff rate below 30%?

If all answers are "yes," your bot is on a healthy trajectory. The 1Click Chat support team is with you for the first 30 days.