Terms of Service

1. Service Description

Ligazone Bilişim ve Organizasyon Ltd. AI Chatbot ("Service") is a SaaS (Software as a Service) platform that enables businesses to provide AI-powered automated customer service through WhatsApp, Instagram, Facebook Messenger, and websites.

2. Account Creation and Security

• You must create a valid account to use the Service.
• You are responsible for the accuracy and currency of your account information.
• You are responsible for maintaining the security of your account and preventing unauthorized access.
• You are responsible for all activities that occur under your account.
• You must notify us immediately if you notice any unauthorized access to your account.

3. Acceptable Use

By using the Service, you agree to comply with the following rules:

• You will comply with all applicable laws and regulations.
• You will not use the Service for illegal, harmful, or fraudulent purposes.
• You will not send spam, unsolicited messages, or misleading content.
• You will not violate the rights of other users.
• You will not engage in activities that compromise the security of the Service.
• You will comply with the terms of use of third-party platforms (Meta, WhatsApp, etc.).

4. Subscriptions and Payments

• The Service offers subscription plans with different features.
• Subscription fees are billed monthly or annually based on the selected plan.
• Price changes will be communicated at least 30 days in advance.
• Payments are securely processed through the Stripe payment infrastructure.
• Your account may be suspended in case of failed payments.

5. Cancellation and Refund

• You may cancel your subscription at any time.
• After cancellation, you will continue to have access to the Service until the end of the current billing period.
• Prorated refunds for unused periods are not provided (unless otherwise stated).
• You may request a full refund within 14 days if you are not satisfied (for the initial subscription).

6. Intellectual Property

The Service and all associated content (software, design, logos, text) are the intellectual property of Ligazone Bilişim ve Organizasyon Ltd.. You are granted a limited, revocable, non-transferable license solely to use the Service.

The content and data you create for your chatbot belong to you. However, you grant us permission to process this data in order to provide the Service.

7. Service Level

• We aim for a 99.9% uptime availability.
• Scheduled maintenance will be announced in advance.
• Notifications will be provided for unexpected outages.
• We are not responsible for outages on third-party platforms.

8. Limitation of Liability

The Service is provided "as is". To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or special damages.
• Our total liability is limited to the fees paid in the last 12 months.
• We do not guarantee the accuracy of AI-generated responses.
• We are not responsible for interruptions in third-party services.

9. Account Suspension and Termination

We may suspend or terminate your account in the following cases:

• Violation of these terms
• Non-payment
• Illegal activities
• Violation of third-party platform rules
• Abuse of the Service

10. Changes

We may update these terms from time to time. Significant changes will be communicated at least 30 days in advance. Your continued use of the Service after changes constitutes acceptance of the new terms.

11. Dispute Resolution

Any disputes arising from these terms are subject to the jurisdiction of the Lefkoşa Courts. The applicable law is the law of the Turkish Republic of Northern Cyprus (TRNC).

12. Contact

If you have any questions about these terms, please contact us: