Privacy Policy

1. Introduction

At LigaTech, Inc. ("we", "our", or "the Company"), we place great importance on the privacy of our users. This Privacy Policy explains how your personal data is collected, used, and protected when you use our AI Chatbot SaaS platform ("Service").

2. Data Collected

We may collect the following data when you use our service:

• Identity Information: First name, last name, email address, phone number
• Account Information: Username, password (stored in encrypted form)
• Communication Data: Conversations conducted through WhatsApp, Instagram, Facebook Messenger
• Technical Data: IP address, browser type, device information
• Usage Data: Platform usage statistics, chatbot interaction logs
• Payment Information: Billing address (card details are processed by the payment provider)

3. Purpose of Data Usage

The collected data is used for the following purposes:

• Providing and improving our services
• Creating and managing user accounts
• Providing customer support
• Personalizing AI chatbot services
• Processing payment transactions
• Fulfilling legal obligations
• Security and fraud prevention

4. Third-Party Integrations

Our service operates in integration with the following third-party platforms:

• Meta (Facebook/Instagram/WhatsApp): For messaging services
• OpenAI: For AI-powered responses
• Google Calendar: For appointment management
• Stripe: For payment processing

These services have their own privacy policies and your data is also subject to their terms.

5. Data Security

We implement industry-standard security measures to protect your data:

• SSL/TLS encryption
• Encrypted database storage
• Regular security audits
• Access control and authorization systems

6. Your Privacy Rights (CCPA/CPRA & GDPR)

As a Delaware-based company serving customers globally, we honor data subject rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the EU/UK General Data Protection Regulation (GDPR), and other applicable privacy laws. You have the following rights:

• Right to Know / Access: Request confirmation of whether we process your personal data and obtain a copy
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Delete / Erasure: Request deletion of your personal data, subject to legal retention obligations
• Right to Opt-Out: Opt out of the sale or sharing of personal data (we do not sell personal data)
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Limit Use of Sensitive Personal Information (CCPA/CPRA)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
• Right to Object & Right Not to be Subject to Automated Decision-Making (GDPR Articles 21 & 22)

To exercise any of these rights, contact privacy@1click.chat. We will respond within 45 days (CCPA) or 30 days (GDPR).

7. Cookies

Our website uses cookies to improve your experience. Cookies are used for session management, remembering your preferences, and analytics purposes. You can disable cookies through your browser settings.

8. Data Retention Period

Your personal data is retained for as long as it is necessary for service delivery or as required by our legal obligations. When you delete your account, your data will be removed from our systems within a reasonable period.

9. Contact

If you have any questions about our privacy policy or your personal data, please contact us:

10. Changes

We may update this privacy policy from time to time. You will be notified of significant changes via email or through the platform.

11. Children's Privacy (COPPA)

The Service is not directed to children under 13 years of age. In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect, use, or disclose personal information from children under 13 without verifiable parental consent. If we learn that we have collected personal information from a child under 13, we will delete that information from our systems as soon as possible. Parents or guardians who believe we may have collected information from their child may contact privacy@1click.chat to request immediate removal.

12. "Do Not Sell or Share My Personal Information"

We do not sell personal information and we do not share personal information for cross-context behavioral advertising as those terms are defined under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). California residents who wish to confirm or exercise opt-out rights may contact privacy@1click.chat. We honor browser-based opt-out signals (Global Privacy Control / GPC) where technically feasible.